Hours of Operation
Saturday & Sunday: Closed
1926 Kellogg Ave #102
Carlsbad, CA 92011
You may return most new, unopened items within 30 days of delivery for a full refund but customers can be subject to a 20% restock fee. We'll also pay the return shipping costs if the return is a result of Viixim’s error (you received an incorrect or defective item, etc.). If the return is result to a mistake order or ordered the wrong product Viixim will not be responsible for return shipping cost.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund much more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond within 24 hours with instructions for how to return items from your order.